bio-angela.282x282

153: Angela Stowell |Its Important For Us To Give Back

  In this episode we learn about the power of list making, delegation, getting to know your guest, avoiding hipsters, and accommodating the people who work for you. Angela Stowell got her start in the hospitality industry scooping ice cream and boy… has she come along way! She has been a server and a wine sales rep,…

Read More

Play in New Window | Download

152: James Miller | Staff Stealing From You? Heres a Solution

Bomb of the the day: How to keep your staff from stealing product behind your back. Today’s guest, James R. Miller, has been working in the restaurant industry for over 24 years. He’s worked in both independent and franchise operations and has gained a wealth of knowledge along the way. Today, when he’s not at…

Read More

Play in New Window | Download

Darren (Web)

151: Darren Dennington | 5 Steps to Retain Your Employees

    Today’s guest SLAMS us with actionable advice from implementing systems, developing people, retaining staff and holding weekly meetings. If you know your restaurant needs changes and you don’t know where to start hit play, because Darren provides step by step lists on where we can get started on becoming UNSTOPPABLE! Darren Dennington has over 30…

Read More

Play in New Window | Download

AAEAAQAAAAAAAAKcAAAAJDAwNWE5MjM0LTljMWUtNDQwZS04NTA3LTI5N2U1NTY2YmRjMQ

150: Michael Biesemeyer | Train Your Mind To See The Good In Every Situation

    If you believe in the power of positive energy and optimism this guest’s stories and advice are for you! Michael Biesemeyer has been working in various capacities in restaurants for over 22 years. Along the way he has developed a skill set in new media that is specifically tailored to the service industry. Additionally…

Read More

Play in New Window | Download

52616283750d2-274x261

149: Chef Franco Carubia | Have Passion, Dedication, and Drive To Be Better

In this episode Chef Franco share how important Passion, Dedication, and the drive to always be better helped him achieve success. Chef Carubia developed an appreciation for inspired cuisine at a young age. Raised in England with Italian heritage, Franco’s cultural exploration deepened his passion for fresh and local ingredients. His role as Sous Chef…

Read More

Play in New Window | Download

eps114-2

148: Talking Tuesdays | The 3 Secrets to Become a One Minute Manager

    It’s Talking Tuesday and you know what that means! I’m going solo! In this episode we’re discussing The New One Minute Manager, by Ken Blanchard and Spencer Johnson M.D. This book that has been mention a hand full of times on the show by past guest and its purpose is to help you lead and…

Read More

Play in New Window | Download

Kamron Karington

147: Kamron Karington | Leveraging Loyalty Programs and Email Lists for Guest Retention

  Listen to this episode for: incredible stories of perseverance; to learn about the power of optimism; and for some actionable advice on leveraging data, loyalty programs, and email lists. Kamron Karington bought a run-down, nearly bankrupt pizzeria. On the first day nearly half his crew walked out on him. Over the next three years and…

Read More

Play in New Window | Download

Al Brandano TheVoiceLibrary.net

146: Authority Thursday |Making Story Telling Cool Again

  This Thursday we’re speaking with Al Brandano. Al grew up in a bakery, has owned his own restaurants, is a commercial pilot, and when he’s not flying he’s chasing his entrepreneurial passion of making story telling cool again with TheVoiceLibrary.net. The topic of discussion: the impact of engaging your guest and community with story…

Read More

Play in New Window | Download

Unknown

145: Paul Paz | Legitimizing Career Servers Nationwide

Discover the rewards and legitimacy of being a career server. Being a server is an extremely rewarding and fulfilling career and Paul shares his approach and secrets to leading a happy and profitable life as a server. Paul C. Paz has been a professional career waiter and Hospitality Consultant since 1980. He authored the books Service At…

Read More

Play in New Window | Download

20a551e

144: Matthew Vannini |5 Things Successful Restaurants Do

Listen to this episode and learn about using your power for good and why what you’re doing doesn’t matter unless you’re doing the right things for others. Also, Matt Vannini will wrap up by dropping “The Top 5 things a restaurant should be doing to be successful.” Matt grew up in the restaurant industry and…

Read More

Play in New Window | Download