257: The #1 Over-Looked Function In Your Restaurant With Kathy Chaffee Groff


Kathy Chaffee Groff has nearly 4 decades experience in the restaurant industry. she has worked from the bottom up working nearly every conceivable position along the way.  Kathy has opened a long list of restaurants in many cities and prides herself on being the “keeper of the concept development punchlist”.  Her strengths are profit building and cost accounting, developing people through coaching and training guidelines, strategic planning and operational analysis, as well as measurement tools for tracking results in every area of business. You can discover more about her work at restaurantsolutionsnw.com

Show notes…

Today’s Sponsor

Hospitality Tips From the World's Best (1)

Favorite Success Quote or Mantra.

“Live your values.”

Knowledge bombs

  1. Which “it factor” habit, trait, or characteristic you believe most contributes to your success?

    • Genuinely caring for people.
    • Having a direct candid approach.
  2. What is your biggest weakness?

    • Being better about communicating clearly, which include listening more closely.
  3. What is one piece of advice you have for leading others?

    • Lead by example.
  4. Whats one question you ask or thing you look for during an interview? 

    • Why do you want to work for this specific location?
  5. Whats a current challenge? How are you dealing with it?

    • Finding a way to maintain the bottom line with all of the regulatory changes that are about to happen.
  6. Whats one thing (besides food) your restaurant does well and separates you from other restaurants?

    • Atmosphere. Less about the physical atmosphere and more about the atmosphere your people create.
  7. Whats one book we must read to become a better person or restaurant owner?

  8. Whats one piece of technology you’ve adopted in your restaurant and how has it influence operations?

    • Hotschedules- delivers solutions for employee scheduling software, talent sourcing, eLearning, back office, shift and task management and platform as a service
    • Opentable- OpenTable increases your profits by helping you seat more diners, take more reservations, and turn casual customers into regulars. We reach guests when they’re deciding where to dine. And we enable prompt and attentive service so they come back.
  9. With all the knowledge you have now, if you could go back in time and give your past self one piece of business advice, What would it be and why?

    • Get agreements in writing.

Contact Info

Website: restaurantsolutionsnw.com

Thanks for Listening!

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Huge thanks to Kathy Chaffee Groff for joining me for another awesome episode. Until next time!