Robert gained twenty years of experience in operations, six sigma, financial management, business development, and multi-unit general management responsibility with Starwood Hotels & Resorts. He became Co-Founder and Chief Executive Officer of Key Hospitality Group, a hotel management, and hospitality real estate development firm. During Robert’s tenure, the company managed and developed several assets in collaboration with Starwood, Hilton, and Intercontinental Hotel Group. Today, Robert serves as Founder & Chief Executive Officer of Untitled Hospitality Group.
Favorite Success Quote or Mantra.
“The drive to close the gap between near perfect and perfect is the difference between being great and UNSTOPPABLE.”
“Nobody cares how much you know… until they know how much you care.”
What’s Your Purpose, or Your “WHY”?
To engage and connect with humans in meaningful ways, so we can live in a more fulfilled world. It is about finding, creating, and spreading happiness.
Your “It” Factors
- Engages everyone.
- Keeping things Simple. Less is more.
- Getting clear about the role of each individual on his team.
- Having a teachable point of view.
- Ability to energize people emotionally and to tap into, then resonate with their core values.
Career Challenge or Failure
- Rob took a job without doing the due diligence of making sure his core values aligned with the hotel he was about to work for.
- Don’t just take a job for the money. Make sure its a good fit for you.
2. Success is so dependent on your people. Whats your advice on hiring, managing and retaining people?
- Don’t hire people; select people by their talents.
- To retain people, focus on enhancing their strengths.
- Having esprit de corps, which is defined as a feeling of pride, fellowship, and common loyalty shared by the members of a particular group.
- Show your people that you value them. The best way to do that is to be totally committed to seeing them become successful.
3. What are some current challenges or industry challenges you see coming?
- The introduction of technology that makes transactions less intimate and human.
- Lack of interest people working in hospitality has for hospitality.
- Getting the next generation of young people interested in this industry.
4. How do you balance work and life?
- By being present with his family and by being present while he is at work.
- Make the most of the time you have. It’s not about the amount of time you have; it’s about the quality of time.
5. Recommended book?
- First, Break All the Rules: What the Worlds Greatest Managers Do Differently
- Start with Why: How Great Leaders Inspire Everyone to Take Action
CLICK HERE to get a FREE audio version of this Book
6. Recommended tool or technology?
Slack- brings all your communication together in one place. It’s real-time messaging, archiving and search for modern teams.
7. With all the knowledge you have now if you could go back in time and give your past self one piece of business advice, What would it be and why?
- Be patient. Never take a job for money.
8. What is one question you think should be added to this interview?
Q: What would you be doing if you weren’t an hotelier or hospitality entrepreneur?
A: Rob would be a full-time artist.
Want to work for Untitled Hospitality? APPLY HERE
Thanks for Listening!
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Huge thanks to Rob Cartwright for joining me for another awesome episode. Until next time!