238: Improve your Guest’s Dining Journey with Reserve.com

ReserveToday we’re talking to two of the men who are behind some of the big things that are happening at Reserve.com: Greg Hong and Peter Esmond. Greg Hong is Reserve’s CEO and Co-Founder and is responsible for setting the Reserve vision and running Reserve operations. Peter Esmond is Head of Restaurant Product and has worked in the industry for nearly two decades, including serving as General Manger at Per Se. Reserve is a tool that focuses on the entire guest journey — from the moment a diner is hungry through discovery, reservation, payment and feedback. Reserve is also a service that puts the control of the reservation process back in the hands of the restaurateur.
The purpose of this episode is to dive into what makes reserve.com what it is: the company history; its new features; and what sets it apart from other reservation services which exist.

Show notes…



Success or Leadership Quote/Mantra

Greg Hong: “Just listen. If you do it well, it will pay off in spades.”

Peter Esmond: “Start with a thumb. Start with the smallest point and make it as fine as possible.”

imgres-1In this episode we’ll discuss:

  • The history of Reserve, and how its evolved to best serve guest and restaurant owner.
  • How reserve works.
  • The benefits of using the Reserve.com platform.
    1. Better economics & aligned incentives.
    2. Hospitality first features.
    3. Return the control back to the restaurateur
  • The difference between Reserve.com and other reservations platforms.

Contact Information


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Huge thanks to Greg and Peter for joining me for another awesome episode. Until next time!