262: The 3 Lenses to Educating Your Staff with Molly Hopper Sandrof



molly-hopperMolly Hopper Sandrof hails from Norther California and is a graduate of Boston University with a focus on Communication and Marketing. Today she is the Director of People and Staff Development for the Hawthorn, Eastern Standard, Island Creek Oyster Bar and two Row 34 locations.

Show notes…

Today’s Sponsor

Hospitality Tips From the World's Best (1)

Favorite Success Quote or Mantra.

“Success can be defined by going from failure to failure without a loss of optimism.”

-Winston Churchill

Career Challenge or Failure

  • In this industry, it is our jobs to say yes and to exceed our guest expectations. While the “yes” mentality is a good mentality to have, we have to be careful not to overestimate our capabilities and over promise.
  • Sometimes you have to say no, so you don’t risk disappointing your guest in the long run.

Knowledge bombs

  1. Which “it factor” habit, trait, or characteristic you believe most contributes to your success?

    • Grit
  2. What is your biggest weakness?

    • The desire to please everyone.
  3. What is one piece of advice you have for leading others?

    • You need a team of people to execute service. Utilize the strengths of the people on your team and in your network.
  4. Whats one question you ask or thing you look for during an interview?

    •  When hiring, Molly suggests we, “Look for the ability in not taking yourself too seriously.”
  5. What’s a current challenge? How are you dealing with it?

    • How to be a compelling employer.
    • Molly suggests you figure out a way to tell the world who your is and what it does and to provide the reason for people to want to start their careers with your restaurant.
  6. What’s one thing (besides food) your restaurant does well and separates you from other restaurants?

    • Developing a sense of neighborliness.
  7. What’s one book we must read to become a better person or restaurant owner?


  8. What’s one piece of technology you’ve adopted in your restaurant and how has it influence operations?

    •  Explore technologies that make the guest experience better, but don’t cloud the environment.
    • Reserve.com– Make restaurant reservations and pay the bill effortlessly at the end of the meal, without having to take out your wallet or phone.

Contact Info


Thanks for Listening!

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Huge thanks to Molly Hopper for joining me for another awesome episode. Until next time!