341: Culture-driven leadership with Chris Schultz


Chris Schultz spent 15 years with the Starbucks Management and Leadership team before joining MOD Pizza, aka the MOD Squad in 2009. Since then MOD Pizza has gone from 1 location to 100 locations in 2016. Since the beginning the driving force behind MOD has been their philosophy of putting their people first. Today Schultz holds the title of Senior Vice President of Operations.

In this episode we will discuss: Team importance. Everyone on your team is equally important to getting the job done: no star players. Not worrying about who gets the credit and just focusing on getting the job done. You have to believe in your team. Culture-driven organizations. Failure is not an option. Growing big while remaining small. Move slowly. Make sure you have the confidence to go being before you try to grow. The customers need to want to go back to your restaurant. Customers need to feel comfortable. Being a part of a company that stands for more than just profits. Everyone deserves a second chance.

Show notes…

Favorite Success Quote or Mantra.

“It is amazing what you accomplish when you do not care who gets the credit.” -Harry Truman


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Knowledge bombs

  1. Which “it factor” habit, trait, or characteristic you believe most contributes to your success?

    Failure is not an option.

  2. What is your biggest weakness?

    Taking time to spend for myself.

  3. What is one piece of advice you have for leading others?

    Be honest.

  4. What’s one question you ask or thing you look for during an interview?

    “What are you passionate about?”

  5. What’s a current challenge? How are you dealing with it?

    Finding the right people to join MOD at the right time.

  6. What’s one thing (besides food) your restaurant does well and separates you from other restaurants?

    Actively involved in all our communities.

  7. What’s one book we must read to become a better person or restaurant owner?

    It’s Not About The Coffee by Howard Behar

  8. What’s one piece of technology you’ve adopted in your restaurant and how has it influence operations?

    Online ordering and online loyalty program. Will be available at MOD Pizza website soon.

  9. With all the knowledge you have now if you could go back in time and give your past self one piece of business advice, What would it be and why?

    The restaurant business is hard and not for the weak of heart. Surround yourself with good people. Listen to those around you more.

  10. What is one question you think should be added to this interview?

    How difficult was that first step?

Contact Info

MOD Pizza website


Thanks for Listening!

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Huge thanks to Chris Schultz for joining me for another awesome episode. Until next time!