361: 5 step online review process with Matt Hayman

 

In this episode, we discuss why online reviews matter more today than ever before, The biggest mistakes restaurant owner make when it comes to online reviews, when the best times are to ask for a review, and the 5 step process to handling online reviews.

Matt Hayman is a digital marketing expert based in the UK with over 8 years experience in Search Engine Optimisation and Paid Traffic. He’s the founder of ReviewMiner.co and helps businesses large and small grow by harnessing the power of customer reviews.

Show notes…

Success or Leadership Quote/Mantra

“If you find something very difficult to achieve yourself, don’t think of it as impossible, for anything possible and proper for another person can be achieved as easily by you.”

-Marcus Aurelius

The 5 step process to handling the online reviews

A step by step blueprint for how restaurants can use the customer feedback process to drive higher frequency of visits, and lower marketing costs.
  1. Research competitors
  2. When you’re going to ask for feedback
  3. Right questions
  4. Segmenting customers based on feedback
  5. Treat each group different

Resources Mentioned

Reviewminer.co– Get customer feedback. Get great reviews. enter promotional code “UNSTOPPABLE” at check out and get 20% off for the first year.

5 steps to 5 Stars Review Miner Video 

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Contact Information

ReviewMiner.co

Thanks for Listening!

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Huge thanks to Mathew Hayman for joining me for another awesome episode. Until next time!

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