371: Getting your people to buy in with Jack O’Sullivan

In this episode, we discuss how a “chip on the shoulder” can serve you, working in the industry before opening your own restaurant, how a partnership can work, starting lean and bootstrapping, leveraging your network and community for help, having a presence in your community before opening a restaurant, how to get your team to “buy in”, continually improving operations, how to implement a “hybrid system”, The pros and cons of said hybrid system, knowing your destination and finding your own path to get there.

In 2006 University of New Hampshire Graduates,–SaraTebbetts and Jack O’Sullivan–took over ownership of the Big Bean Cafe, located in Downtown Newmarket, NH. 11 years later The Big Bean is still going strong and racking in accolades like New Hampshire “best of” Awards. As of the past year O’sullivan has opened his second restaurant, the Oak House, and from what I can tell it seems to be going pretty well!

Show notes…

Favorite Success Quote or Mantra.

“Only the strong survive.”

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Career Challenge or Failure

  • Not leaving room for life.

Knowledge bombs

  1. Which “it factor” habit, trait, or characteristic you believe most contributes to your success?

    • Chip on the shoulder.
  2. What is your biggest weakness?

    • Emotional taking control.
  3. What is one piece of advice you have for leading others?

    • Lead by example.
  4. What’s one question you ask or thing you look for during an interview?

    • No fear.
  5. What’s a current challenge? How are you dealing with it?

    • The biggest challenge for the industry, in general, is the  inequalities between FOH and BOH
    • For Jack personally, the biggest challenge is managing personalities and ensuring every employee getting along
  6. What’s one book we must read to become a better person or restaurant owner?

  7. What’s one piece of technology you’ve adopted in your restaurant and how has it influence operations?

    • Pineapple de-corer
  8. With all the knowledge you have now if you could go back in time and give your past self one piece of business advice, What would it be and why?

    • Learn to manage without anger.

Contact Info

Go to the center of Newmarket, NH.

Thanks for Listening!

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Huge thanks to Jack O’Sullivan for joining me for another awesome episode. Until next time!