391: How to become a great listener with Howard Solomon

In this episode with Howard Solomon, we discuss what made him fall in love with hospitality,  the impact of great culture in your business, the “all for one mentality”, paying attention to the details, the importance of listening, what Solomon learned from Wolfgang Puck, trying things outside of your comfort zone, how to be a great listener, how empathy is the soul of listening, how to gain trust, how to empower your people

A graduate of the University of Iowa and Illinois State University, Solomon served Wolf Gang Puck as Director of Culinary Administration before starting his own Hospitality Consulting Firm, The Solomon Group. During this time Solomon was also an educator, teaching Restaurant Managementment at San Diego State University. Today, Soloman serves as Founder of Solomon 2.0 where his mission is to open the eyes of good leaders and give them a “great leader make-over.”

Show notes…

Favorite Success Quote or Mantra.

“Leadership is action, not a title.”

“A leader is a Cheif Listening Officer.”

Today’s Sponsor

Kabbage

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Sourcery

An invoice payment automation platform that caters to the food industry. Sourcery saves businesses time and money with paperless invoice management, simple payments, and analytical solutions. Spend that new found time doing what matters, taking care of your employees and guests.

Knowledge bombs

  1. Which “it factor” habit, trait, or characteristic you believe most contributes to your success?

    • Authenticity.
  2. What is your biggest weakness?

    • Being a little scary.
    • Not being able to “turn off his mind”.
  3. What’s one question you ask or thing you look for during an interview?

    • Look for good listening skills.
    • Eye contact.
    • Passion.
  4. What’s a current challenge? How are you dealing with it?

    • Convincing people they need to be great.
  5. Share one code of conduct or behavior you teach your team.

    • Respect.
  6. What one uncommon standard of service you teach your staff.

    • 5-10-15 Rule.
  7. Share an online resource or tool.

    • Open Sim Sim.
    • LinkedIn- for learning.
  8. What’s one book we must read to become a better person or restaurant owner?
    GET THIS BOOK FOR FREE AT AUDIBLE.COM 

  9. What’s one piece of technology you’ve adopted in your restaurant and how has it influence operations?

    • Toast, Revel, Clover, Touch Bistro
  10. If you got the news that you’d be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be.

    • Be a go-getter.

Contact Info

solomonleaders.com

Thanks for Listening!

Thanks so much for joining today! Have some feedback you’d like to share? Leave a note in the comment section below!

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Huge thanks to Howard Solomon for joining me for another awesome episode. Until next time!

 

1. Customers who apply for a Kabbage line of credit using the link in this email and are approved will receive a $100 Tango e-gift card via email 3-4 weeks after qualifying. The Tango card can be redeemed for one gift card toward the customer’s choice of dozens of restaurants, retailers, spas or other experiences. Kabbage reserves the right to cancel the promotion at any time. This offer is single-use and non-transferrable. Valid in the US only.
2. Credit lines are subject to periodic review and change, including line reduction, line increases, or line elimination. This is not a revolving account. Individual requests for capital are separate installment loans.

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