409: Trust and constant communication with Dan Margolis


In this episode with Dan Margolis, we discuss why Dan fell in love with the industry, the importance of having a mentor, setting goals, humility, controlling your anger, recognizing your staff, the threat in redefining your brand too often, staying fresh, trusting your managers when transistioning to the role of Director of Operations, what to do when you get complacent, transitioning from DO to CEO, the responsibilites of a CEO, how to turn a struggling restaurant around, leveraging technology, leveraging data, and the importance of being a  mentor to someone else.

Dan Margolis earned a Bachelors Degree in Hotel and Administration from the University of Nevada-Las Vegas, and an MBA from California Lutheran University. Over the past 11 years, Dan has held the title of Assistant GM, GM, and Director of Operations, for a number of restaurant groups. Today Dan holds serves as of CEO for  Brendan’s Irish Pub & Restaurant in Ventura County California.


Show notes…

Favorite Success Quote or Mantra.


“It’s better to be feared than loved if you can’t have both.”

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Knowledge bombs

  1. Which “it factor” habit, trait, or characteristic you believe most contributes to your success?

    • Resilience.
  2. What is your biggest weakness?

    • Gets frustrated easily.
  3. What’s one question you ask or thing you look for during an interview?

    • Ask, “What do people think about you at work that isn’t true.”
  4. What’s a current challenge? How are you dealing with it?

    • Cost management.
    • Labor management.
  5. Share one code of conduct or behavior you teach your team.

    • Friendly, but not over the top.
  6. What one uncommon standard of service you teach your staff.

    • Just make sure people have good experiences.
  7. Share an online resource or tool.

  8. What’s one book we must read to become a better person or restaurant owner? 

  9. What’s one piece of technology you’ve adopted in your restaurant and how has it influence operations?

  10. If you got the news that you’d be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be?

    • Better to be feared than loved.
    • Don’t take things too seriously.
    • Live every day.

Contact Info



Thanks for Listening!

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Huge thanks to Dan Margolis for joining me for another awesome episode. Until next time!


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