413: Turning your team into sales stars with Roger Beaudoin

In this episode with Roger Beaudoin, we discuss building your dream team staff, the three key elements of service, how to get your customers to be your best marketers, educating customers, informing customers, entertaining customers, using your “A” players to attract more “A” players, Using “A” players to bring up your “B” players, what types of questions you can ask during the interview process to get more “A” players, doing things for someone VS to someone, conditioning fun behavior into your staff, never asking your guest yes-no questions, giving your guest options, and providing the same level of quality with counter service as with full-service.

Roger Beaudoin’s 18 years of experience in the restaurant and hospitality industry is backed with a business degree from Bryant College and an MBA from Babson College. He has headed four restaurant and hospitality operations in all. His most recent restaurant, The Matterhorn Ski Bar, a seasonal, 4-month restaurant and bar, which generated 1 million dollars in annual sales. Today, with all of his knowledge and experience at RestaurantRockstars.com.

Show notes…

Favorite Success Quote or Mantra.

“Be a student of your restaurant.”

Resources Mentioned:

Click this link to Register for the webinar on January 8th, at 11 am EST

Click this link for Roger’s Sales Stars Training (full-service)

Click this link for Roger’s Sales Stars Training (fast-casual) 

Click this link for Roger’s Restaurant Rockstars Training

Today’s Sponsor


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Contact Info


Thanks for Listening!

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Huge thanks to Roger Beaudoin for joining me for another awesome episode. Until next time!


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