418: #metoo in the restaurant industry with Kate Edwards


In this episode with Kate Edwards, we discuss 1) The unaware customer service rep: folks in open kitchens who are now customer-facing and have to deliver some sort of customer service. 2) How being decent to your fellow man is more powerful and actionable than trying to be amazing. 3) #metoo in the restaurant business and how to handle being sexually… harassed.

Throughout her 30 years in the service industry, Kate has learned first-hand how to manage high volume and high standards, as well as how to fix operations that were poorly managed or on their way out. With the mission to bring excellent service to patrons of the service industry, Kate launched her full-service hospitality consulting business in 2007. In addition to being an instructor and writing for many publications, Kate is the author of Hello: and Every Little Thing That Matters.

Show notes…

Favorite Success Quote or Mantra.

“I don’t fear the man who’s practice 10,000 kicks. I fear the man whos practice one kick 10,000 times.”

Resources Mentioned

223: Authority Thursday | Kate Edwards | Hello! And Every Little Thing That Matters


Emotional Intelligence

Social Intelligence: The New Science of Human Relationships

Primal Leadership: Realizing the Power of Emotional intellignce

Executive Presence: The Missing Link between Merit and Success

Today’s Sponsor


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An invoice payment automation platform that caters to the food industry. Sourcery saves businesses time and money with paperless invoice management, simple payments, and analytical solutions. Spend that new found time doing what matters, taking care of your employees and guests.

Contact Info


Instagram: @kateedwardsNYC

Thanks for Listening!

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Huge thanks to Kate Edwards for joining me for another awesome episode. Until next time!


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