428: Don’t be a dick with Keith Fuller

In this episode with Chef Keith Fuller, we discuss

  • how the people of this industry are what drew him in,
  • establishing a culture of continuous work,
  • never saying no to your guest,
  • getting rid of the friends who pull you in the wrong direction,
  • how being a dick gets you nowhere,
  • properly pricing menus,
  • being careful with media,
  • the depression that comes with closing a restaurant,
  • what makes a good partnership, and
  • getting the ball rolling on permits and inspections as soon as possible.

After working in kitchens such as the award-winning L’Auberge in Dayton, Ohio and Jake’s in Manayunk, Pennsylvania, Fuller settled down in Pittsburgh, opening up his first restaurant, Root 174, in 2011. Today, with over 20 years of experience, Keith Fuller is the Chef/Owner of Pork & Beans, a new concept in collaboration with Chef Richard DeShantz.

Show notes…

Favorite Success Quote or Mantra.

“Work to live, but don’t forget to have a life.”

Today’s Sponsor

Knowledge bombs

  1. Which “it factor” habit, trait, or characteristic you believe most contributes to your success?

    • Personality.
  2. What is your biggest weakness?

    • Stubbornness.
  3. What’s one question you ask or thing you look for during an interview?

    • Hire good human beings.
    • Talk to them and get to the core of who they really are.
  4. What’s a current challenge? How are you dealing with it?

    • Managing time between work and life.
      • Grow and organizing your business so you can grow and enjoy your family.
  5. Share one code of conduct or behavior you teach your team.

    • Enjoy your time at work
  6. What is one uncommon standard of service you teach your staff?

    • They keep a pot of silverware on the tables.
  7. Share an online resource or tool.

    • Google image search
  8. What’s one book we must read to become a better person or restaurant owner?

    1. How to Win Friends and Influence Poele
  9. What’s one piece of technology you’ve adopted in your restaurant and how has it influence operations?

  10. If you got the news that you’d be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be?

    1. Read Dale Carnegies How to Win Friends and Influence People
    2. Be good human being.
    3. Don’t let work take over your life.

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Thanks for Listening!

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Huge thanks to Keith Fuller for joining me for another awesome episode. Until next time!