433: Having bold humility with Joe Deloss


In this episode with Joe Deloss, we discuss:

  • Creating Social change with your business.
  • The concept that your idea is bigger than any one person on the team.
  • How the idea for Hot Chicken Takeover came into frame.
  • The benefits of hiring people with a criminal record.
  • Starting with the end experience you want to create and working back from there when developing your brand.
  • Starting where you can. Dinner parties with friends- Dinner parties with friends of friends- popups- brick and mortar.
  • Creating brand awareness along the way.
  • Getting clarity on your brand.
  • Owning your mistakes, and listening to the feedback on how you can improve.
  • How creating a brand that focuses on doing good will result in getting more support from your community. Especially when getting started.
  • When its time to grow- grow your team and team infrastructure, first.
  • The benefits of hiring people with a criminal record, providing them with opportunity, and investing in their needs.
  • Laying down clear paths for growth for your team members; d on’t offer your people a job, offer them a career.

Joe Deloss is a graduated from Capital University. After graduating he took the path of investment baker turned entrepreneur. In 2013 Deloss discovered Nashville Hot Chicken, and it was instant love. By 2014 his entrepreneurial spirit had take full grasp, and he, along with his wife, opened Hot Chicken Takeover. 4 years later they’ve expanded to 3 locations.


Show notes…

Favorite Success Quote or Mantra.

“Good judgment comes from experience, and most experience comes from bad judgment.”

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Knowledge bombs

  1. Which “it factor” habit, trait, or characteristic you believe most contributes to your success?

    • Ability to sell passion.
  2. What is your biggest weakness?

    • Being patience with management. Being better about growing management instead of being short tempered with management.
    • Deloss has always been good at managing things. He need to get better at managing people.
  3. What’s one question you ask or thing you look for during an interview?

    • Hire for people who have an orientation of their future, and who are willing to take control of it.
  4. What’s a current challenge? How are you dealing with it?

    • Growing pains. Specifically not pay enough attention to growing middle managers.
  5. Share one code of conduct or behavior you teach your team.

    • Ownership of your actions.
  6. What is one uncommon standard of service you teach your staff?

    • Make a good first AND LAST IMPRESSION.
  7. What’s one book we must read to become a better person or restaurant owner?

  8. Share an online resource or tool.

  9. What’s one piece of technology you’ve adopted in your restaurant and how has it influence operations?

  10. If you got the news that you’d be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be?

    1. Your future is stronger than your past.
    2. Be a part of something bigger than yourself.
    3. Everyone has value.

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Thanks for Listening!

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Huge thanks to Joe Deloss for joining me for another awesome episode. Until next time!


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