139: Talking Tuesday | 5 A’s for Effectively Addressing Mistakes

 

5 as 2Like last week, this week’s Talking Tuesday is discussing Danny Meyer’s Setting the Table: The Transforming Power of Hospitality in Business. In his book he shares “5 A’s for effectively addressing mistakes.” If used,  these 5 A’s can help you convert unsatisfied guest into raving fans. Look, we all know that its a matter of time before someone makes a mistake; it happens. Mistakes make us human, its how we handle these mistakes, that will define what type of human we are. When faced with mistakes, do not admit defeat and settle for an unhappy guest; choose to recognize a mistakes as an opportunity to take action and  show the world how freaking awesome your restaurant is. If  you arm yourself with the knowledge that failure isn’t when you make a mistake, but instead, its when you fail to capitalize on the opportunities that come with the mistakes you made, you and your team, will become truly unstoppable.

 

Show Notes…

Listen Now…139: Talking Tuesday | 5 A’s for Effectively Addressing Mistakes

138: Chef Eric Buonagurio on The Power of Living With a Definite Purpose

 

HMZ12lcC_400x400Hailing from Boston, MA Chef Buonagurio got his experience the good old fashioned way; by working and learning from great mentors and getting his hands filthy dirty with experience. His past mentors include Executive Chef Paul Callahan (past guest) and restaurateur Jason Santos. Now, armed with the experience he needs for success, Chef Buonagurio most recently was KILLING IT at Parla located in Boston’s North End. Chef Callahan said, “I had to talk to him.” And I’m happy I did! Listen in while chef Buonagurio explains the power of living with a definite purpose.

Show notes…

Listen Now…138: Chef Eric Buonagurio on The Power of Living With a Definite Purpose

137: Authority Thursday | Jeremy Julian Shares 6 Action to Take for Credit Card Security

 

jeremy-julianCredit card security is no joke, yet its funny how little restaurant professionals know about EMV and what they’ll be accountable for starting 10/15. Today we have an authority on restaurant technology, Jeremy Julian. He is going to break it down and tell us what we need to know to cover our buns. Additionally he’ll provide us with 6 actions that will ensure we’ll be prepared when that October deadline hits.

What makes Jeremy an authority? He literally grew up in the Restaurant Technology Industry, as his family founded Custom Business Solutions, Inc., which sells, services, supports and develops technology for the hospitality industry. Today, Jeremy is the VP of Professional Services at CBS. On top of this, Jeremy joins Gary Stotko and together they host restauranttechnologyguys.com blog, where you can find an archive of technology webinars, dating back to August 2013.

 

Show Notes…

Listen Now…137: Authority Thursday | Jeremy Julian Shares 6 Action to Take for Credit Card Security

136: Talking Tuesday | How Danny Meyer Attracts, Hires, and Keeps Great People

How Danny Meyer

 

 

Its Talking Tuesday, and that means I’m going solo! Today we’re talking about how to attract, hire, and keep great people; hands down one of the biggest challenges in this industry. The advice I’m sharing in this episode comes straight from the most recommended book on the show:  Setting the Table: The Transforming Power of Hospitality in Business, by Danny Meyer. I shredded through his book with the mission of highlighting all the little bombs of knowledge I could find regarding attracting, hiring, and keeping great people. Two things will happen after listening to this episode: 1) you’ll have a new outlook on hiring and training your staff, and 2) you’ll be one step closer to becoming unstoppable.

 

Show Notes…

Listen Now…136: Talking Tuesday | How Danny Meyer Attracts, Hires, and Keeps Great People

135: Chef Paul Callahan | Learn To Love To Fight

Chef Callahan earned his Executive Chef title, the good old fashion way; with hard work, experience and by surrounding himself with incredible restaurant professionals. Along his journey he has worked at incredible restaurants like Sel de la Terre, L’Espalier, The Butcher Shop and Herb Lyceum. While at The Butcher Shop he honed his skills for … Listen Now…

133: Sam Lewontin | Systems + Creating Experiences = Success

 

UnknownManager at Everymans Espresso in New York, New York, Lewontin has been called the best Barista in the City. This title isn’t just the opinion of his guests, its been earned through entering and winning numerous barista competitions. Everyman’s Espresso has been featured in Food and Wine, Bon Appetit and The New York Times for its incredible coffees, hospitality and service. In November Lewontin won 1st place in the Northeast Barista Competition, which landed him a position to compete in the US Barista Championships where he won 4th. AWESOME! Listen to this episode and discover why Lewontin stresses the value of systems and providing an incredible guest experiences.

 

Show notes…

Listen Now…133: Sam Lewontin | Systems + Creating Experiences = Success

132: Authority Thursday | Joe Lipple on Why NoWait is a No-Brainer

 

Joe Lipple NoWaitToday we’re interviewing Joe Lipple of NoWait. NoWait is a host management and guest seating app. Your ability to create positive experiences is what will determine how often your guest choose to frequent your restaurant. By using technology to leverage communication and information, NoWait is able to create a positive guest experience hours before your guest even step foot in your establishment. NoWait is essentially a turn key system that will make life for your staff easy and profits for your restaurant greater. Click play, to discover why NoWait was created and why you should seriously consider implementing it into your restaurant operation. Like, ASAP.

Show Notes…

Listen Now…132: Authority Thursday | Joe Lipple on Why NoWait is a No-Brainer

131: Jon Swire on Why Life Favors the Well Prepared.

  Jon Swire is the CEO of Chop Daddy’s; a fast-casual, multi-unit barbecue concept in the greater of Los Angeles area. Prior to opening Chop Daddy’s Swire was busy acquiring over 11 years of real estate experience and had risen to become a top-performing broker at multiple firms. In addition to practicing real estate, Swire … Listen Now…