In this episode, we discuss how to approach a negative customer, why it is always best to take the human approach, how to identify when it is time to “fire” a guest, How to go about firing a guest, why you need to hold your business partners to the same standards as someone you’d be willing to marry, how to protect yourself opening under an LLC, implementing an operations agreement taking time to develop your team and business plan, and how even being a little distracted can cause you to fail.
Chef Dave Query got his start in the restaurant industry at the age of 15 working at a hotdog stand. He would go on to graduate from the CIA in 1985. by 1988, at the age of 25, he was a restaurant owner. In 1994 Chef Dave founded the Big Red F Restaurant Group. 22 years later Big Red F is operating a total of 12 restaurants which consist of 6 unique concepts.
Favorite Success Quote or Mantra.
“Offer the unexpected.”
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Helping independent restaurant owners build successful businesses since 1998. over 300 templates for procedures, manuals, spreadsheets, checklists, training and more.
Career Challenge or Failure
Chef Dave opened a restaurant during the middle of a divorce. If you don’t have your head in the game and if you’re not in it to win it you’re going to fail. It takes constant effort and focuses on being successful.
Which “it factor” habit, trait, or characteristic you believe most contributes to your success?
- Humility and respect for other people.
What is your biggest weakness?
- Procrastination and time management
What is one piece of advice you have for leading others?
- Be honest with people. Especially if someone is not right for your team, let them know. You’re not doing them any favors by keeping them and you’re not doing your team any favors either.
What’s one question you ask or thing you look for during an interview?
- Hiring for personality. Look for intelligent, outgoing, and good people.
What’s a current challenge? How are you dealing with it?
- Labor pool being tapped.
- Work ethic isn’t what it use to be, but you’re not going to change it. You need to adopt to the new times.
What’s one thing (besides food) your restaurant does well and separates you from other restaurants?
- Giving back to the community through charity and fundraising.
What’s one book we must read to become a better person or restaurant owner?
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What’s one piece of technology you’ve adopted in your restaurant and how has it influence operations?
- The cell phone
With all the knowledge you have now if you could go back in time and give your past self one piece of business advice, What would it be and why?
- Be a smarter business man.
- Be a smarter business man.
Thanks for Listening!
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Huge thanks to Dave Query for joining me for another awesome episode. Until next time!