323: Discover what drives your bottom line with Andrew Carlson

In this episode we discuss: Customer service IS THE BOTTOM LINE! Learning how to gain skills with face-to-face interactions. Transformative relationships. Training your staff. How do people learn and how do we successfully implement tactics for learning. When a restaurant closes it affects a large community, not just the owners. Being supportive of your co-workers even beyond work-related issues. Must succeed in your personal life to succeed in your professional life. Don’t go to work just for the paycheck. Your training tactics should be flexible to the kind of learning your staff is more apt to succeed at. All problems in a restaurant start at the top. Managers shouldn’t just be putting out fires but preventing them. Bringing people up to your level will empower them and you. Make yourself better to make others better. Don’t just accept mediocrity. Keep moving forward.

Andrew Carlson is a restaurant consultant and coach with focused knowledge on personal growth, leadership, training, customers service and social media marketing and he writes on these topics at Andrew-Carlson.com. As of recently, he is also an author and just published his first book Customer Service is the Bottom Line.

Show notes…

Success or Leadership Quote/Mantra

“You never know when a moment and a few sincere words can have an impact on someone’s life.”

petelicatapodcast300x250Today’s Sponsor


Hospitality courses from the world’s best. Find short courses. Skill up. Become an expert.


Helping independent restaurant owners build successful businesses since 1998. over 300 templates for procedures, manuals, spreadsheets, checklists, training and more.


Episode 200 with Andrew Carlson

Episode 319 with Anton Villado

Mario Del Pero

Mendocino Farms

Magnolia House

Customer Service Is The Bottom Line by Andrew Carlson


Contact Information


Thanks for Listening!

Thanks so much for joining today! Have some feedback you’d like to share? Leave a note in the comment section below!

If you enjoyed this episode, please share it using the social media buttons you see at the top of the post.

Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them.

And finally, don’t forget to subscribe to the show on iTunes to get automatic updates.

Huge thanks to Andrew Carlson for joining me for another awesome episode. Until next time!