Past Episodes

375: Become a “Who” not a “What” with Mark Canlis

In this episode, we discuss the Canlis family history, what mark has learned from his family history, highering people who inspire, the difference between being a “what” and a “who”, The biggest lessons Mark learned working under Danny Meyer, how Mark almost got fired from Union Square Hospitality Group, how being honest and earnest saved … Listen Now…

374: Apprenticeships in hospitality making a comeback with John Shortt

In this episode, we’re creating awareness about the Hospitality Sector Registered Apprenticeship Program Developed by the National Restaurant Association Educational Foundation and the American Hotel & Lodging Association. Whether you’re looking to become an apprentice or you’re a practitioner looking for an apprentice, after listening you’ll know where to start.  Enlightening us about this new program, we’re … Listen Now…

373: Books to improve your systems, culture, and finances

In this episode, I’m going to solo and sharing the books I most often recommend to learn about systems, culture, finances and more. People often ask me what books I have to suggest. So, in this episode, I’m sharing the biggest “aha moments” I’ve had since recording episode #1 along with the books I recommend … Listen Now…

372: Overcoming the fear of failure with Christopher Bates

In this episode, we discuss the value of getting work experience before attending hospitality or culinary school, getting experience working for others before opening your own restaurant, the definition of service, how to motivate your staff, overcoming the fear of failure, showing your staff you care with family meal, training your staff to the change … Listen Now…

371: Getting your people to buy in with Jack O’Sullivan

In this episode, we discuss how a “chip on the shoulder” can serve you, working in the industry before opening your own restaurant, how a partnership can work, starting lean and bootstrapping, leveraging your network and community for help, having a presence in your community before opening a restaurant, how to get your team to … Listen Now…

370: Old-fashioned manners and courtesy with Jack Williams

In this episode, we discuss working with the best to become the best, profit sharing, why small is unique and why unique is good, motivating and encouraging your people, being selective with who you allow on your team, having personal, high-touch relationships with each of your guest, how your team is a reflection of who … Listen Now…

369: The long game with Alan Silverman

Alan Silverman hails from Brooklyn and has experienced a lifetime of loving and making a living from food. Alan comes from old school fine dining and has worked in some of the greatest restaurants in New York, Chicago, and LA. Today, Alan has settled in Seattle, where he serves as founder and CFO of Festivals, … Listen Now…

368: Art, culture, tradition, and food with Chef Gabriela Vilar

Gabriela Vilar is the Chef Owner of Quintana Restaurant, located in Curitiba, Brazil. Vilar has found a way to create a business around her passion of respecting the environment, art, culture, tradition, and food. She isn’t only surviving, she’s thriving going into her 9th year of business. In this episode we will discuss: If you want … Listen Now…

367: Great people in great systems with Chef Kyle Itani

In this episode, we discuss the value of finding a mentor, creating system depending restaurants, putting great people in system dependent restaurants, staying lean when opening your first restaurant, being a good listener, living to serve others, and the meaning of hospitality. Kyle Itani spent most of his life around food being raised in a … Listen Now…

366: Finding your mentor with Chef Trigg Brown

Chef Trigg Brown is a graduate of the University of Virginia where he studied English Literature. It was while in college he met his mentor,  Pei Jen Chang, who helped him develop his interest in Taiwanese food. Brown would go on to work for both the Crafted Hospitality and Starr Restaurants, where he further developed … Listen Now…