Past Episodes

379: Strategic risk taking with Jenny Peterson

  In this episode, how Jenny Peterson got her start as a baker, getting work experience before opening your own restaurant, learning what not to do from previous experiences, being a strategic/calculated risk taker, making it fun, honesty, values, trusting your gut, make the most of the slow time, scaling into your vision by taking … Listen Now…

378: You get out what you put in with Charles Bililies

In this episode, we discuss the path Charles Bililies took to get to where he is today, the value of working both FOH and BOH to get the “big picture”, how Charles landed a job for Thomas Keller straight out of college, creating your own luck,  getting out what you put in, the power of … Listen Now…

377: Creating a culture that supports growth Kirk Kelewae

In this episode, we discuss how Kirk Kelewae got his start in hospitality, never-ending transitional moments, rewarding ambition, taking initiative, creating opportunities for yourself, creating a culture where people feel they can contribute and grow, why mentoring is a “two-way street”,  how to make special experiences, establishing trust with your guest, the transition to management, why … Listen Now…

376: Choosing to be great with Tristan Wraight

In this episode, we discuss why you need to “make it exciting”, how there is job security in hospitality, how turning your life around is as simple as making the choice to, showing up to work with enthusiasm, using enthusiastic energy lifts those around you, how doing the work opens up doors and creates opportunity, … Listen Now…

375: Become a “Who” not a “What” with Mark Canlis

In this episode, we discuss the Canlis family history, what Mark has learned from his family history, highering people who inspire, the difference between being a “what” and a “who”, The biggest lessons Mark learned working under Danny Meyer, how Mark almost got fired from Union Square Hospitality Group, how being honest and earnest saved … Listen Now…

374: Apprenticeships in hospitality making a comeback with John Shortt

In this episode, we’re creating awareness about the Hospitality Sector Registered Apprenticeship Program Developed by the National Restaurant Association Educational Foundation and the American Hotel & Lodging Association. Whether you’re looking to become an apprentice or you’re a practitioner looking for an apprentice, after listening you’ll know where to start.  Enlightening us about this new program, we’re … Listen Now…

373: Books to improve your systems, culture, and finances

In this episode, I’m going to solo and sharing the books I most often recommend to learn about systems, culture, finances and more. People often ask me what books I have to suggest. So, in this episode, I’m sharing the biggest “aha moments” I’ve had since recording episode #1 along with the books I recommend … Listen Now…

372: Overcoming the fear of failure with Christopher Bates

In this episode, we discuss the value of getting work experience before attending hospitality or culinary school, getting experience working for others before opening your own restaurant, the definition of service, how to motivate your staff, overcoming the fear of failure, showing your staff you care with family meal, training your staff to the change … Listen Now…

371: Getting your people to buy in with Jack O’Sullivan

In this episode, we discuss how a “chip on the shoulder” can serve you, working in the industry before opening your own restaurant, how a partnership can work, starting lean and bootstrapping, leveraging your network and community for help, having a presence in your community before opening a restaurant, how to get your team to … Listen Now…

370: Old-fashioned manners and courtesy with Jack Williams

In this episode, we discuss working with the best to become the best, profit sharing, why small is unique and why unique is good, motivating and encouraging your people, being selective with who you allow on your team, having personal, high-touch relationships with each of your guest, how your team is a reflection of who … Listen Now…