In my experience of working in and dining at restaurants I cant help but notice that so many operations do not maximize the use of their host. The pace of the dining experience all starts with the host. Depending on how well the host does his/her job can make or break the overall experience.
Assumed responsibilities of the host include greeting guest, managing reservations and answering the phone. A good host is capable of doing so much more!
Not too long ago, I shared an article I found at Inc.com with my social media connects. The article “You Lead as Your Eat”, by Adam Bluestein, discusses the importance of business leaders maintaining a healthy well-balanced diet.
I would like to use this post to highlight Bluestein’s findings and how they relate to the restaurant industry.
I’m excited about todays post, because it will help save you time and it will help you get the most out of social media. Also, I’m excited because it allows me to share with you one of my favorite resources on the topic of leadership; writer, blogger and podcaster Michael Hyatt.
Not too long ago I enjoyed his podcast episode titled “How Do Busy Leaders Find Time for Social Media“. In this episode, he tackles the topic of finding time to use social media and lists a few tools which he uses and that I’ve adopted. I picked the 2 tools which I feel would help restaurant owners and managers, but for the full list, i encourage you to visit his site.
We all know, too well, how demanding the restaurant industry is
MultiDine— an Israeli startup– is paving the way for futuristic dinning and creating an opportunity to standout from your competitors. How are they doing it? They have created a next-generation servicing platform which utilizes a touch-screen tabletop surface, your smartphone, and MultiDine applications.
If you follow me on social media you know that I recently pitched a great podcast, Good Food, hosted by Evan Kleiman. In the episode, The Restaurant Show: Trois Mec, Kitchen Culture, chi SPACCA, Kleiman interviews Michael Romano, president of Culinary Development at Union Square Hospitality Group.
In this interview they discuss how having staff meals before the dinner rush can benefit your restaurants positivity, efficiency and sense of unity.
Employee longevity is important. It makes it possible to focus less energy on training and more energy on working. It increases productivity. It improves customer experience by providing a “where everybody knows your name” atmosphere. The list goes on and on, but the reasons why aren’t as important as the ways to.
A few years back, I worked as a host at a very well known, fancy steak house. The front of house
manager was a very stern, stoned faced and negative individual. As much as I loved the work I was doing, I can remember how much I did not look forward to interacting with this woman. She would just bring me down with her negativity. It was not just me. Her negativity influenced all who worked with her.
As of May 2013, 56% of American Adults own smartphones. That means if two people walk into a restaurant, one of them is likely to have a smart phone. If a party of four walks in, there is more than an 80% chance of a smartphone.
With social media and mobile devices, word of mouth marketing has never been more powerful! Now how can we capitalize on this?
The following is a list of four categories of Apps that can help boost your customers count.
It is no secret that Facebook is a remarkable tool for marketing. I’m pleased to see an increasing amount of restaurants and bars tapping into this amazing resource.Although, I can’t help but be befuddled at how many of us do not know HOW to use Facebook to its full potential. I recently had the pleasure … Listen Now…