273: 6 Keys to Building Positive, Empathetic Teams With Jerry Posner


Jerry Posner is an accomplished training specialist, conference speaker, author and ukulele player! For more than 25 years, he’s presented engaging and entertaining workshops and programs for the restaurant and hospitality industries, as well as a variety of conferences and motivational speaking engagements! We are excited for Jerry to share his 6 Keys to building empathetic staff, management that is engaged with their employees, and customers that want to come back again and again!


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Show notes…

Success or Leadership Quote/Mantra

“We may have all come on different ships, but we’re all on the same boat now.”

-Dr. Martin Luther King

The 6 Keys to Building Positive, Empathetic, Absolutely Awesome Teams

  • What does your staff want … what does your staff need?
  • What do your guests want … what do your guests need?
  • Engagement is the goal, indifference is the enemy.
  • Understanding and managing stress and anger … neuroscience you can use.
  • Ways to prime yourself for a positive shift.
  • Practice makes habits … rewiring the brain for better results.


Emotional Intelligence: Why It Can Matter More Than IQ  by Daniel Goleman

The Power of Habit: Why We Do What We Do in Life and Business by Charles Duhigg

Happiness Advantage by Shawn Anchor

Enternal Cosmic Wisdom by Jerry Posner

Attention Late Bloomers! You’re Right On Time by Jerry Posner


Contact Information


LinkedIn: www.linkedin.com/in/jerryposner
Jerry’s Blog: www.jerryposner.wordpress.com

Thanks for Listening!

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Huge thanks to Jerry for joining me for another awesome episode. Until next time!