Jerry Posner is an accomplished training specialist, conference speaker, author and ukulele player! For more than 25 years, he’s presented engaging and entertaining workshops and programs for the restaurant and hospitality industries, as well as a variety of conferences and motivational speaking engagements! We are excited for Jerry to share his 6 Keys to building empathetic staff, management that is engaged with their employees, and customers that want to come back again and again!
Success or Leadership Quote/Mantra
“We may have all come on different ships, but we’re all on the same boat now.”
-Dr. Martin Luther King
The 6 Keys to Building Positive, Empathetic, Absolutely Awesome Teams
- What does your staff want … what does your staff need?
- What do your guests want … what do your guests need?
- Engagement is the goal, indifference is the enemy.
- Understanding and managing stress and anger … neuroscience you can use.
- Ways to prime yourself for a positive shift.
- Practice makes habits … rewiring the brain for better results.
Emotional Intelligence: Why It Can Matter More Than IQ by Daniel Goleman
The Power of Habit: Why We Do What We Do in Life and Business by Charles Duhigg
Happiness Advantage by Shawn Anchor
Enternal Cosmic Wisdom by Jerry Posner
Attention Late Bloomers! You’re Right On Time by Jerry Posner
GET THIS BOOK FOR FREE AT AUDIBLE.COM
Thanks for Listening!
Thanks so much for joining today! Have some feedback you’d like to share? Leave a note in the comment section below!
If you enjoyed this episode, please share it using the social media buttons you see at the top of the post.
Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them.
And finally, don’t forget to subscribe to the show on iTunes to get automatic updates.
Huge thanks to Jerry for joining me for another awesome episode. Until next time!