283: Growing your people FIRST with Jim Rowe


Jim Rowe hails from White Center Washington and is the Founder, CEO, and Owner of Wing Central which opened in 2003. Since then he has gone on to open four additional restaurants, which include: The Roadhouse Grill, Brooklyn’s Pizzeria, Creekside West, and Blue Rock Saloon.

In this episode, Jim shares with us his biggest lesson: grow your people before you grow your business. Additionally, Jim touches on the value of never ending learning and joining a mastermind.

Show notes…

Today’s Sponsor

Hospitality Tips From the World's Best (1)

Favorite Success Quote or Mantra.

“You can have everything in life that you want if you will just help other people get what they want.”

-Zig Ziglar

Career Challenge or Failure

  • Opening locations before having the right people.
  • Lesson learned: focus on growing your people first. Then use expansion as an opportunity for your people.

Knowledge bombs

  1. Which “it factor” habit, trait, or characteristic you believe most contributes to your success?

    • Constant never-ending improvement
  2. What is your biggest weakness?

    • Not knowing his “why” when getting started.
  3. What is one piece of advice you have for leading others?

    • Lead from your heart.
    • Ask, “is it right or is it wrong?”
  4. What’s one question you ask or thing you look for during an interview? 

    • Looking for a big smile
    • Ask, “What would I not like about you?”
  5. What’s a current challenge? How are you dealing with it?

    • Minimum wages climbing in Washington
    • They are adjusting their menu to control cost and increase margins where possible.
  6. What’s one thing (besides food) your restaurant does well and separates you from other restaurants?

    • Providing Hospitality from the Heart.
    • Being giving people.
  7. Whats one book we must read to become a better person or restaurant owner?

  8. Whats one piece of technology you’ve adopted in your restaurant and how has it influence operations?

    1. Digital Dining – Digital Dining is more then a Restaurant POS system it is a completely integrated restaurant management software. Also offering iPad Restaurant POS systems.
  9. With all the knowledge you have now if you could go back in time and give your past self one piece of business advice, What would it be and why?

    1. Plan better.
    2. Build a better vision board from day one.
    3. Focus on leading the restaurant, not running it.

Contact Info

email: Wingcentral@Hotmail.com

phone: (509)306-9383

Thanks for Listening!

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Huge thanks to Jim Rowe for joining me for another awesome episode. Until next time!