279: Success Through Impacting and Influencing with Jim Knight

jim-knightA Training & Development veteran for 30+ years, Jim Knight grew as a professional under The Hard Rock Cafe brand, where he took lead on all things learning and development. Today, he facilitates on a variety of interactive topics, including sessions around organizational culture, world-class service, building rock star teams, employee branding, performance management, philanthropy, and facilitation training. Jim authored, “Culture that Rocks: How to Revolutionize Your Company’s Culture“, which in 2015, was featured in Entrepreneur Magazine as a “top 5 books to help you transform your business”. If you want continued influence from Jim and his thoughts, check out his site Rock-n-Grow.com.

Show notes…


Hospitality Tips From the World's Best (1)

Success or Leadership Quote/Mantra

“A single person with a great idea can start a revolution.”

In this episode we’ll discuss:

  • Knowing your strengths and finding your lane and staying in it
  • Focusing on your people and creating emotional experiences for them
  • Amping up culture by focusing on service, leadership, today’s workforce
  • Being extraordinary VS ordinary
  • Why being extraordinary starts with you
  • The impact of developing your team
  • If you want great people, you need to make them great
  • How being great evolves over time
  • Taking time to put thought into your business before you ever open. Get it right from the beginning
  • How to maintain the presence of your culture
  • How authenticity in you vision, mission and core values impacts your culture
  • Using technology to communicate your culture to your millennial workforce


poleeverywhere.com– Audience response system that uses mobile phones, twitter, and the web. Responses are displayed in real-time on gorgeous charts in PowerPoint and Keynote.

Rock-n-Grow.com– an innovative monthly Report that rocks your company so that you can grow! In today’s competitive, time-crunched environment why search all over looking for business solutions when you can get the Rock-N-Grow Report and gain an all-access pass to monthly: INNOVATIVE THOUGHT LEADERSHIP PROVEN BEST PRACTICES TIPS, TOOLS & RESOURCES and so much more!


Books Mentioned

Culture that Rocks: How to revolutionize Your Company’s Culture



Contact Information



Twitter: @KnightSpeaker

Thanks for Listening!

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Huge thanks to Jim Knight for joining me for another awesome episode. Until next time!