223: Authority Thursday | Kate Edwards | Hello! And Every Little Thing That Matters

 

_S1_7340Throughout her 28 years in the service industry, Kate has learned first-hand how to manage high volume and high standards, as well as how to fix operations that were poorly managed or on their way out. With the mission to bring excellent service to patrons of the service industry, Kate launched her full-service hospitality consulting business in 2007. Kate has contributed writings to both Culintro.com and Restaurant Hospitality Magazine. For the past 6 years she has been an instructor at the Institute for Culinary Education, where her upbeat teaching style and love of public speaking have helped hundreds of future chefs navigate their own careers and create their own success stories. Today, we’re here to talk about her book Hello: and Every Little Thing That Matters.

Show notes…

Today’s Sponsor

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Favorite Success Quote or Mantra.

“People will forget what you said, they will forget what you did, but they will never forget how you man them feel.”

KateEdwards_Home_NewBookHit play to listen to Kate and I discuss: 

  • Kate’s Definition of Service.
  • Why satisfaction should be our objective; not perfection.
  • The impact a good attitude can have on service.
  • How genuinely caring for your guest can impact service.
  • How word choice in your mission and core values can help increase the ability for your staff to serve your guest.
  • The importance of paying attention to the details.
  • The things you can do to notice the details.
  • How listening to both your guest and staff can fine tune the details and uplift the service experience.
  • How good service creates loyalty.

Resources Mentioned in Today Episode:

  • Thanx– A beautiful branded app is just the beginning. Thanx Branded Apps harness the power of our world-class marketing analytics platform. Thanx makes marketing effortless for multi-location merchants — with dramatic sales results.
  • Hello!: And Every Little Thing That Matters 

Contact Info

Website: www.kateedwardsconsulting.com

Twitter: @servicedefined

Thanks for Listening!

Thanks so much for joining today! Have some feedback you’d like to share? Leave a note in the comment section below!

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Huge thanks to Kate Edwards for joining me for another awesome episode. Until next time!