290: Becoming a BOLD leader with Kathleen Wood


Kathleen is the founder of Kathleen Wood Partners, LLC, an innovative growth strategy firm specializing in shifting leaders and businesses to new levels of success. Kathleen Wood Partners consults with clients to identify and clarify their purpose and competitive differentials to accelerate their growth and profitability.

Kathleen Wood Partners collaborate with managers, leaders, and companies ranging from startups to large multinationals on how to optimize company and employee performance to build sales and increase profitability in any economy! Kathleen doesn’t only talk the talk she is practicing what she preaches at Suzy’s Swirl, where she is co-owner of two locations.

Show notes…

Today’s Sponsor

Hospitality Tips From the World's Best (1)


Favorite Success Quote or Mantra.

“Fail forward magnificently.”

The Conversation

  • How she fell in love with the restaurant industry for the energy and excitement. It allows her to live her mission to positively impact a person, a business, or a community, daily.
  • How opportunities will appear for you if you work hard enough.
  • How to be a BOLD Leader.
  • Why restaurant greatness starts with inner greatness.

Other Resources Mentioned

277: Gaining Mindfulness and Clarity Through Meditation with Erik Oberholtzer

279: Success Through Impacting and Influencing with Jim Knight

Knowledge bombs

  1. Which “it factor” habit, trait, or characteristic you believe most contributes to your success?

    • Being Direct
  2. What is one piece of advice you have for leading others?

    • Be empathetic.
    • Be very intentional on what you’re focused on; where the leader focuses the team focus.
  3. What’s one question you ask or thing you look for during an interview? 

    • Find out what is important to who you’re interviewing
  4. What’s a current challenge? How are you dealing with it?

    • The regulatory environment.
    • Get involved with your community and what happening in our industry.
  5. What’s one thing (besides food) your restaurant does well and separates you from other restaurants?

    • They take care of their people. Employees, customers, and communities.
    • Make the most of the millennial workforce.
  6. What’s one book we must read to become a better person or restaurant owner?

    The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change

    Culture That Rocks: How to Revolutionize Your Company’s Culture


  7. What’s one piece of technology you’ve adopted in your restaurant and how has it influence operations?

    • WhenIWork– Employee Scheduling software. The easiest way to schedule and communicate with your hourly employees.Save tons of time and reduce absenteeism. It’s free for 30 days.
    • The Restaurant Expert– Inventory management and much more.
    • UberEats-Delivers the best food right when you want it. Their curated menu features dishes from the local spots you love, and the one’s you’ve always wanted to try!
    • Stealz- Improve customer loyalty by turning customers into brand ambassadors using the world’s best and most affordable customer loyalty program.
  8. With all the knowledge you have now if you could go back in time and give your past self one piece of business advice, What would it be and why?

    • Ask for help more frequently. No one can do it on their own.

Contact Info




Thanks for Listening!

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Huge thanks to Kathleen Wood for joining me for another awesome episode. Until next time!