296: Data mining technology leveling the playing field for independents with Paul Hadfield



In this episode, we discuss the differences between successful and unsuccessful restaurants, why you should focus on doing few things extraordinarily well versus many things ok, why you should over complicate your restaurant, and how technology, specifically technology that mines data is leveling the playing field.  

Paul Hadfield is the founder of diningDATA.com and has been involved in helping small businesses for more than 14 years. Starting from a commission-only sales position at the age of 20 to growing multiple start-up organizations, he is as passionate about his client’s ventures as he is his own.

diningDATA.com allows Paul to use his extensive knowledge of payment technology while applying his love for restaurants and hospitality.

Show notes…

Success or Leadership Quote/Mantra

Good things come to those who wait, but only that which is left over from those who hustled.”

-Abraham Lincoln

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Over 45,000 independent operators since 1998 have joined RestaurantOwner.com to improve their business skills, leadership capabilities and implement effective systems in their restaurant.

In this episode we’ll discuss:

  • What Paul believes the differences are between successful restaurants and unsuccessful restaurants.
    • Unsuccessful restaurants over complicate their situation.
    • Successful restaurant focus on a MVP (minimal viable product) or one thing they do really well.
    • Successful restaurants stay positive.
    • Successful restaurants stay fresh.
    • Successful restaurants don’t cripple themselves by over stressing on every single detail out of the gates.
  • How data has helped level the playing field for the independent operator.
  • Why you need to be focusing your marketing efforts on INTERACTING via social media.
  • Why you should leverage technology tools that help you better understand your business.
  • Looking at those who are successful to determine what you should be leveraging in your business.
  • Why you should using a cloud-based POS

Resources mentioned


The Lean Startup: How Today’s Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses

Front of the House: Restaurant Manners, Misbehaviors & Secrets






Avero Slingshot

Contact Information

Twitter:  @paymentspaul

Email: paul@diningdata.com

Thanks for Listening!

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Huge thanks to Paul Hadfield for joining me for another awesome episode. Until next time!