In this episode we discuss: surrounding yourself with people who want to make a difference in the world, who aren’t just out to benefit themselves. Hard work and believing in yourself pays off. Providing employees with metro cards to get to and from work. at the end of the day if you don’t support your community your community won’t support you. being a “people person” helps in this industry. Have someone to hold you accountable because you need someone to push you and guide you when you need it. You can’t teach hospitality. Increasing staff productivity. Believing in the core values of the company you work for. There is a place out there for you but it will take an effort to find it. Don’t tackle a problem right away; be patient and formulate a plan first. Service and hospitality are completely different things. You should want your co-workers to move on and do better things if they want it. If you screw something up just fix it! Don’t expect people to come to your restaurant just because you open the doors.
Patrick Patterson has always been drawn to people and their stories. After a stint documenting Texas Death Row for publications such as Playboy, Patterson’s career took a different path, restaurants. Patterson, who as a kid, had standard rolls of washing dishes, cleaning spuds, bussing tables, and getting fired for eating croutons and dressing in the walk-in cooler! In 2008, Patterson landed on the steps of the Food Fight Restaurant Group in Madison, WI where he quickly rose from part-time bartender to first time GM & owner. In 2015, Patterson and his family relocated to the NH Seacoast. Today, Patterson is the GM of Block Six, the restaurant at 3S Artspace, a local arts non-profit in Portsmouth.
Favorite Success Quote or Mantra.
“Give them the tomato.”
Hospitality courses from the world’s best. Find short courses. Skill up. Become an expert. You’re the average of the 5 peoples you surround yourself with, now start surrounding yourself with the best in our industry.
Over 45,000 independent operators since 1998 have joined RestaurantOwner.com to improve their business skills, leadership capabilities and implement effective systems in their restaurant.
Which “it factor” habit, trait, or characteristic you believe most contributes to your success?
- Saying yes
What is your biggest weakness?
- Time management
What is one piece of advice you have for leading others?
- Speaking up. Say it even if it hurts.
What’s one question you ask or thing you look for during an interview?
- Look for non-verbal cues
- Look for non-verbal cues
What’s a current challenge? How are you dealing with it?
- Driving new traffic
What’s one thing (besides food) your restaurant does well and separates you from other restaurants?
- Making people feel good when they walk through the door.
- Taking ownership of mistake
What’s one book we must read to become a better person or restaurant owner?
What’s one piece of technology you’ve adopted in your restaurant and how has it influence operations?
PosiTouch-the food service industry’s most feature-rich POS system. It handles all of your POS needs whether they are in Table Service or Quick Service, Country Clubs, Cafeterias, Delivery, Arenas or Stadiums. Whether you need 1 terminal or 50, whether your terminals are in fixed positions or mobile, POSitouch is your solution.
- NCR Aloha– With NCR Aloha, the wait is over. Our multi-functional restaurant POS solution gives operators all the tools they need to boost sales and increase the pace of service. Staff can use the POS solution to enter orders and payments, streamline food preparation and delivery, and improve operations. NCR Aloha POS is ideal for quick service, fast casual, casual dining, and fine dining restaurants and can be used on fixed POS terminals, built-for-purpose handheld devices, and consumer mobile devices.
With all the knowledge you have now if you could go back in time and give your past self one piece of business advice, What would it be and why?
Don’t focus on what you do well. Focus on what you can improve about yourself.
What is one question you think should be added to this interview?
- What’s your favorite type of beer?
Thanks for Listening!
Thanks so much for joining today! Have some feedback you’d like to share? Leave a note in the comment section below!
If you enjoyed this episode, please share it using the social media buttons you see at the top of the post.
Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them.
And finally, don’t forget to subscribe to the show on iTunes to get automatic updates.
Huge thanks to Patrick Patterson for joining me for another awesome episode. Until next time!