In this episode we discuss: what RJ loves about this work; what can come from surrounding yourself with successful people, why you need to keep an eye out for those who share the passion, and how success can be as simple as centering the salt shaker.
RJ Joyce is a graduate of the University of New Hampshire where his focus was Business Administration, Management, and Operations. He spent the next 13 years further developing and fine tuning his management and operations skills until 2013 when he became a partner of his first restaurant GiGi’s Italian food and Drink.
In 2015 he partnered with James Woodhouse to open his second restaurant Louie’s, located in Portsmouth, NH.
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Favorite Success Quote or Mantra.
“Try to be better every single day.”
Career Challenge or Failure
- This industry is filled with little failures every day. Failures happen. What separates the good restaurants from the great restaurants is that the great restaurants learn from those little failures and make tweaks every day to grow because of them. Just because failures happen every day, doesn’t mean we need to accept them.
- RJ and his partnered didn’t listen to their customers when they wanted chicken parm on the menu. Sometimes you need to swallow your pride and give your people what they want.
Which “it factor” habit, trait, or characteristic you believe most contributes to your success?
- Passion for serving others. Passion for the life cycle of food.
What is your biggest weakness?
- Saying yes.
- Priorities what is most important. Every time you say yes to one opportunity you’re saying no to another.
What is one piece of advice you have for leading others?
- Be fair and consistent.
What’s one question you ask or thing you look for during an interview?
- Make the interview personal.
- Ask what their personal experiences are. Then look for the spark in their eye.
What’s a current challenge?
- Developing their personal brand.
What’s one thing (besides food) your restaurant does well and separates you from other restaurants?
- The guest experience.
- Anticipating needs.
What’s one book we must read to become a better person or restaurant owner?
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What’s one piece of technology you’ve adopted in your restaurant and how has it influence operations?
- QuickBooks– With QuickBooks you can: Stay in sync with you rank, track your expenses, send professional invoices, get paid twice as fast, pay your employees, connect to your apps, know where your business stands, manage and pay bills, have free mobile access, receive support, have multiple users and have backups.
With all the knowledge you have now if you could go back in time and give your past self one piece of business advice, What would it be and why?
- Don’t sweat the little things
- Be harshly realistic with your goals and projections.
What is one question you think should be added to this interview?
- Q: Where is our industry going?
- A: towards more simple restaurant concepts.
Thanks for Listening!
Thanks so much for joining today! Have some feedback you’d like to share? Leave a note in the comment section below!
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Huge thanks to RJ Joyce for joining me for another awesome episode. Until next time!